MockuplabsMockuplabs
Get started

Terms of Service

On this page

1. Using Mockuplabs

These Terms of Service govern your use of the Mockuplabs website and browser-based product, operated by MOCKUPLABS AI PTE. LTD. (“Mockuplabs,” “we,” or “us”). By accessing or using the services, you agree to these Terms. If you use the services on behalf of an organization, you must have authority to accept these Terms for that organization.

Mockuplabs is available for personal and business use. The services are not directed to children under 13, or the equivalent minimum age in the relevant jurisdiction. You must meet the applicable minimum age and any legal requirements for parental or guardian consent.

Provide accurate account information and keep your sign-in credentials secure. You are responsible for activity you authorize through your account. Contact us if you suspect unauthorized access.

2. Your content and usage rights

“Input” means images, prompts, and other materials you submit. “Output” means content generated through the services in response to your Input. You retain the rights you hold in your Input and must have the permissions needed to upload and use it.

Outputs generated under a free plan are for personal, non-commercial use. Outputs generated under a paid plan may be used commercially, including in advertising, product packaging, print-on-demand products, client deliverables, and sales of generated image files. Commercial permissions obtained for paid-plan Outputs continue after your subscription ends.

These permissions are subject to applicable law and third-party rights. They do not guarantee that an Output is copyrightable, exclusive, or free of third-party claims. Review Outputs before publishing, selling, or delivering them, including for accuracy and faithful representation of your products.

3. Templates, fonts, and other platform materials

Platform templates, fonts, images, and other materials are created by Mockuplabs or licensed from third parties. Permitted use does not require attribution and has no numerical use limit, subject to your plan’s usage rights and applicable third-party rights.

You may not resell the original platform material files. Permission to sell generated images does not permit resale of standalone template files, font files, or original stock images. Mockuplabs and its licensors retain their rights in the platform and its underlying materials.

4. Content processing, training, and sharing

You grant Mockuplabs permission to store, process, and use your Input and Output to provide the services, support your account, investigate technical problems, and moderate content.

Mockuplabs uses uploaded images, prompts, and Outputs for its own model training, fine-tuning, and training datasets. Training use is enabled by default, and you can opt out using the training controls provided in the product. Contact us if you need help exercising this choice. Where applicable law requires consent before training use, that requirement applies.

Our third-party AI suppliers are not permitted to use your Input or Output to train their own models. More information about processing and suppliers is available in our Privacy Policy.

Your works are private by default, and you may choose to share them. Authorized staff may access content for customer support, troubleshooting, or content moderation. We obtain separate authorization before using your works or Logo in Mockuplabs promotional materials. Sharing a work does not by itself grant that authorization.

5. Subscriptions, cancellation, and credits

Paid subscriptions are billed monthly or annually and renew automatically unless cancelled. The price and billing period are shown when you purchase. Payments are processed through Stripe.

You can cancel your subscription through the product’s subscription controls. Cancellation stops the next renewal; paid access continues until the end of the current paid period.

Subscription credits expire at the end of each monthly credit cycle and do not roll over. Credits charged for failed generations are returned. Mockuplabs does not currently offer credit top-ups.

6. Refunds

Your first subscription purchase qualifies for a full refund if you request it within 15 days of payment and have used fewer than 30 credits in the current credit cycle. Both conditions must be met. This refund offer applies to the initial subscription payment, not automatic renewals.

To request a refund, email [email protected] with the account email and payment details needed to identify the transaction. Do not send your full payment card details. Nothing in this policy limits any refund, withdrawal, or other consumer right required by applicable law.

7. Acceptable use

Do not use Mockuplabs to infringe copyright, trademark, privacy, publicity, or other rights; exploit or harm children; commit fraud or unlawful impersonation; create unlawful or abusive content; or distribute malicious software.

Do not bypass security or usage limits, access other users’ accounts or private content, or interfere with the services. You are responsible for the rights and permissions needed for the people, brands, and materials in your Input and for your use of Outputs.

We may restrict access or remove content when reasonably necessary to address violations, security risks, or legal requirements. Report suspected infringement or misuse to [email protected], identifying the content, your rights, and a way to contact you.

8. Service availability and responsibility

AI-generated content may be inaccurate or resemble content generated for others. We do not guarantee uninterrupted availability, error-free generation, or that every Output will meet your requirements. Features may change as the services develop.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses, lost profits, or lost business arising from use of the services. Our aggregate liability arising from the services is limited to the fees you paid for the services in the six months preceding the event giving rise to the claim. These limitations do not exclude liability or rights that cannot lawfully be excluded or limited.

9. Account closure, changes, and questions

You may delete your works and close your account through the product. Personal information is deleted as described in our Privacy Policy. Subscription cancellation and refund eligibility are governed by the sections above.

We may update these Terms as our services or legal requirements change. We will provide notice of material changes where required by law. These Terms do not override mandatory consumer protections. If you have a complaint or dispute, contact us so we can review it.

MOCKUPLABS AI PTE. LTD.
Registration number (UEN): 202541811R
Registered office: 25 Seah Street, #02-01, Singapore 188381
Email: [email protected]