Credits Did Not Update
1 min readUpdated
On this page
What happened?
The displayed balance appears unchanged or does not match the most recent account activity.
Why this happens
- The account view has not refreshed.
- You are signed in to a different account.
- A payment or generation is still processing.
Solution 1: Refresh the account view
Reload the page and reopen the credit or billing area.
Solution 2: Confirm the account
Check that the signed-in email matches the account used for the plan or generation.
Solution 3: Review recent activity
Wait for pending activity to finish, then compare the current balance again.
When to contact support
Contact support if the issue continues after a new attempt. Include the workflow name, source file details, and a screenshot of the result or error.
Related guides
Subscription Not ActivatedPayment appears successful, but the account still shows the previous plan or does not provide the expected access.Why Did My Upload Fail?The upload stops, shows an unsupported-file message, or never becomes ready for the workflow.Why Did My Generation Fail?The workflow accepted the inputs but the generation ended with an error or did not complete as expected.
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