Why Did My Upload Fail?
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What happened?
The upload stops, shows an unsupported-file message, or never becomes ready for the workflow.
Why this happens
- The file format or size does not meet the uploader requirements.
- The file is damaged or only partially downloaded.
- The network connection was interrupted.
Solution 1: Check current requirements
Compare the file with the formats, dimensions, and limits shown in the uploader.
Solution 2: Create a fresh export
Open the source in an image editor and export a new standard web image file.
Solution 3: Retry one file
Test a single file on a stable connection before retrying a complete batch.
When to contact support
Contact support if the issue continues after a new attempt. Include the workflow name, source file details, and a screenshot of the result or error.
Related guides
Why Did My Generation Fail?The workflow accepted the inputs but the generation ended with an error or did not complete as expected.Why Did My Download Fail?The asset is complete, but the download does not start, stops early, or creates an unusable file.Credits Did Not UpdateThe displayed balance appears unchanged or does not match the most recent account activity.
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