Subscription Not Activated
1 min readUpdated
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What happened?
Payment appears successful, but the account still shows the previous plan or does not provide the expected access.
Why this happens
- The account view has not refreshed.
- The purchase used another account email.
- Payment confirmation is complete but plan activation is delayed.
Solution 1: Refresh and sign in again
Reload the account area or sign out and back in to refresh plan state.
Solution 2: Confirm the account email
Compare the signed-in account with the email associated with the purchase.
Solution 3: Check the billing status
Review whether the payment is completed or still pending before attempting another purchase.
When to contact support
If the plan still does not activate, contact support with the account email and transaction reference. Never send full payment-card details.
Related guides
Credits Did Not UpdateThe displayed balance appears unchanged or does not match the most recent account activity.Why Did My Upload Fail?The upload stops, shows an unsupported-file message, or never becomes ready for the workflow.Why Did My Generation Fail?The workflow accepted the inputs but the generation ended with an error or did not complete as expected.
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